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Email this7:31 am
October 22, 2024
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It seems they've given me a branch number in Joliette QC (05561), despite being in Toronto. Anyone else get the same?
Tangerine doesn't allow adding external accounts that are out-of-province, at least online.
7:37 am
April 21, 2022
Online
Rick Condon said
My package/account is "The Total".
$28.95 (waived for a period of at least 12 months)
You gotta be kidding me!! I can't even see where my interest rate is located.
As Private Hudson said in Aliens, "How do I get out of this chickens**t outfit?"
The answer was in this thread:
7:39 am
April 21, 2022
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savvystacker said
It seems they've given me a branch number in Joliette QC (05561), despite being in Toronto. Anyone else get the same?Tangerine doesn't allow adding external accounts that are out-of-province, at least online.
Use Flinks.
7:39 am
October 27, 2020
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savvystacker said
It seems they've given me a branch number in Joliette QC (05561), despite being in Toronto. Anyone else get the same?Tangerine doesn't allow adding external accounts that are out-of-province, at least online.
Are you sure that's true? My home BMO account is at a branch in the Northwest Territories, and I had no issues linking Tangerine with BMO.
I don't know, maybe Tangerine treats provinces and territories differently.
7:41 am
January 7, 2020
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mustang said
Well, I can go you folks one better:
I have been a National Bank customer for several years
I got a debit card when I opened the account, but I never had "activated" it
(Didn't need to, for my purposes, I just used it as my id to login or call in)I also had an account at Motive
It was my intention to get that account closed, and consign it to the dust heaps of history, figuring it could only lead to trouble if it got transferred
Well, I cleared the money out of the Motive account, but clearly I didn't succeed in getting it closed.
They obviously shipped the information over to NationalSo now, as of yesterday, I am unable to log into either my National Bank account, or my NBDB brokerage account!
I just called in, and I was told my problem is because I never activated my debit card!
(The one I have had for over 4 years)
I'm told I only have to activate that card, and all will be well
I'll try that at the branch tomorrow morning-- but this has all the earmarks of catch 22
National Bank doth work in strange and wondrous ways
Since I needed to "activate" my 4 year old debit card, I decided that I should buy my morning coffee using that card. My attempt got declined. Not sure why, but I guess it was something I did wrong.
But, I did get to enter my pin number-- which seemed to be the magic needed to activate.
Sure enough, when I got home, I am now able to (again) log into NBC
And, as an added bonus, I can also get into my NBDB investment account!
Woo Hoo!
It is a little disturbing, though, to realize that -- through absolutely nothing that I did-- I could be completely cut off from my investments.
7:45 am
January 25, 2024
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JohnnyCash said
The answer was in this thread:
Thanks, Johnny. Still, every bank account I've ever had listed my current interest rate. Wondering why NB has to be different.
7:55 am
April 21, 2022
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stewacide said
My Motive cash account (which was paying a decent interest rate IIRC) has been converted to a "Progress Account in CDN$" which appears to pay next to no interest (0.1% near as I can tell). On the National website when I click on "Move Money" I get a popup saying "You must have a bank account to access this feature.", and it prompts me to open a chequing account with a $4 monthly fee. Since I also have automatically migrated Motive GICs with various maturity dates am I being forced to sign up for and keep a paid National chequing account to ever get my money out?
Your Progress Account is a combined chequing and savings. You can order a free annual batch of 100, just need to pay the shipping @ $7.
The Move Money feature is for internal accounts only. NB is a traditional bank, like the other big 5, so no linking to external accounts.
7:58 am
April 21, 2022
Online
Rick Condon said
Thanks, Johnny. Still, every bank account I've ever had listed my current interest rate. Wondering why NB has to be different.
I have many accounts that do not. It's a mixed bag
8:08 am
April 6, 2013
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davidgeorge said
I just signed in to my NBC account and noticed that both my RRSP and TFSA savings accounts no longer appear. Could anyone clarify where my funds will go once the RRSP and TFSA GICs mature in the future? I previously instructed Motive not to auto-renew them.
Funds will go into the cash balance of the investment account that the GIC was held in.
At National Bank, GIC's are not standalone accounts as they were with Motive Financial. Instead, the GIC's are held in an investment account. See my previous post.
One can park the cash balance of the investment account into their Cash Advantage Solution (CAS) to earn some interest. See 5.7 GIC at Maturity:
You may change your instructions on how your investment should be deployed after the GIC matures, so long as you communicate your preferences before maturity. For example, you could direct us to no longer reinvest the GIC and to instead immediately transfer the investment holdings into a Cash Advantage Solution upon maturity.
…
These are the current CAS rates:
| 0.55% $1 and over |
0.65% $10,000 and over |
0.85% $50,000 and over |
1.75% $100,000 and over |
2.25% $500,000 and over |
8:26 am
April 6, 2013
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stewacide said
My Motive cash account (which was paying a decent interest rate IIRC) has been converted to a "Progress Account in CDN$" which appears to pay next to no interest (0.1% near as I can tell). On the National website when I click on "Move Money" I get a popup saying "You must have a bank account to access this feature.", and it prompts me to open a chequing account with a $4 monthly fee. Since I also have automatically migrated Motive GICs with various maturity dates am I being forced to sign up for and keep a paid National chequing account to ever get my money out?
JohnnyCash said
Your Progress Account is a combined chequing and savings. You can order a free annual batch of 100, just need to pay the shipping @ $7.
The Move Money feature is for internal accounts only. NB is a traditional bank, like the other big 5, so no linking to external accounts.
"Move Money" likely doesn't work when one doesn't have another National Bank account to move money to and from.
See National Bank Investment Account for the migrated GIC's for a potential solution.
9:56 am
November 16, 2018
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Logged into NB for the first time this morning. My Motive TFSA Savings account has been migrated to the NBC Cash Advantage Solution. I noticed that it is not accessible in the account transfer section. This is in contrast to my old Savvy Savings and Motive Chequing accounts that got migrated to separate Progress Accounts in CDN$ that I can access for account transfers. Anyone know if there is a way online to transfer funds out from the NBC Cash Advantage Solution (under my new NB TFSA investment account) to one of my non-registered Progress Accounts? If not, do you think calling them will work or do I need to go into a NB branch?
I had a couple of TFSA GIC's with motive (migrated over to NB) that mature in early December, 2027 a couple years from now with maturity instructions to pay out to my old Motive TFSA (migrated to the NBC Cash Advantage solution). I did not realize that the old Motive TFSA (savings account) would be migrated to the Cash Advantage Solution which seems to have no online means of transferring out. If that's the case it is a real PITA! I was hoping to simply transfer the matured GIC balances to a non-registered account in December (and close the NB TFSA investment account), and then re-contribute those same funds to a TFSA at another financial institution early the next January (I want to avoid paying fees for transferring the TFSA funds directly between financial institutions). Looks like I will have to investigate if there is an easier way of transferring the funds out from my TFSA GIC's once they mature in December 2027 (to a non-registered bank account - either with NB or directly to one of my accounts elsewhere). Any suggestions?
Thanks!
10:31 am
April 6, 2013
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The Cash Advantage Solution and GIC's are not standalone accounts. They are investments held in a National Bank investment account (also known as bank holding accounts).
Your TFSA GIC's and TFSA Cash Advantage Solution are all likely in one TFSA investment account.
See National Bank Investment Account for the migrated GIC's for more info another Motive client discovered about the National Bank investment accounts. The client reported that online access to the investment account is view-only. Transactions are by phone or in-person at a branch.
10:41 am
March 2, 2015
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Attempted to login to NBC 4.5 hours ago with the information on my enrolment letter. However, it seems that my information and personal code sent to me turned out to be incorrect information according to their records.
After my four attempts, I decided to try to call one of the numbers on the back of the enrolment letter. After 35 minute wait I was able to get logged on with 15 minutes assistance of a rep by finally using just the regular NBC website and debit card. When I was online I noticed that my 2 GIC maturing today the 24th has alternate maturity date of Wednesday. I identified that to the rep on phone, she transferred me to an investment rep, waiting 80 minutes the the call dropped. So I do not have any access to gic money which I was planning to begin e transfer out, but anyway a notice said etransfers don’t seem to be available until I sign up for some ‘solution?’ package to use E transfers ($4/mo).
I decided to drive 20 minutes to nearest NBC branch. (good I did because now I know that the branch is actually closing the end of the year.)
It did say in the migrating letter received in October that recent account transactions and interact E transfer recipients will be transferred in the migration however, I found both of those are not transferred as of yet. Also my savvy savings account migrated to a no interest chequing account along with my former ChaChing checking account, thus I have 2 chequing accounts.
Could not get a bank draft because well I don’t have access to my GIC which matured today, showed the maturity letter and that it indicates transfer to account Nov24. I asked the manager if he could tell me what interest rate my checking account is indeed getting And he said 0% he said that he would look into getting the other account changed to the proper account but he said he wouldn’t know what the interest rate is supposed to be for it, saying probably .55% . I insisted well it was getting 1.75 at Motive (showed a recent picture of account balance when it was still 2%rate) and mentioned I was informed that it would still be an elevated rate but he searched for about 10 minutes and said he can’t find any information about accounts paying 1.75% interest.
11:11 am
April 6, 2013
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All the Motive savings and chequing accounts should have been migrated to National Bank CAD Progress accounts and not National Bank chequing accounts.
Only the CAD Progress accounts for the Motive Savvy Savings Account have the 1.75% rate. The other Progress accounts have a 0.55% rate:
We are pleased to offer you the CAD Progress Account™, a transactional account that allows you to carry out your everyday banking while earning monthly interest. Here are the current interest rates for your bank accounts:
Motive Financial accounts National Bank
migrated package*Rate Motive Savvy® Savings Account The Total® 1,75% Motive Cha-Ching Chequing® Account The Total® 0.55% Motive Chequing Account The Total® 0.55% Motive Savings Account The Total® 0.55% *Waived monthly fees for a period of at least 12 months after migration.
All that is for the Motive-branded accounts. The Canadian Western Bank branded accounts will not be migrated to CAD Progress Accounts.
Shouldn't need to sign up for a "solution". The CAD Progress Accounts are initially on "The Total" package.
11:19 am
September 24, 2019
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I activated card today at Coast Capital.
Tried to link CIBC and RBC accounts with National but would not go through.
Got so far as CIBC sending me a code number but still got "incorrect information"
Anyone tried linking accounts yet?
11:38 am
April 21, 2022
Online
Norman1 said
All the Motive savings and chequing accounts should have been migrated to National Bank CAD Progress accounts and not National Bank chequing accounts.Only the CAD Progress accounts for the Motive Savvy Savings Account have the 1.75% rate. The other Progress accounts have a 0.55% rate:
We are pleased to offer you the CAD Progress Account™, a transactional account that allows you to carry out your everyday banking while earning monthly interest. Here are the current interest rates for your bank accounts:
Motive Financial accounts National Bank
migrated package*Rate Motive Savvy® Savings Account The Total® 1,75% Motive Cha-Ching Chequing® Account The Total® 0.55% Motive Chequing Account The Total® 0.55% Motive Savings Account The Total® 0.55% *Waived monthly fees for a period of at least 12 months after migration.
All that is for the Motive-branded accounts. The Canadian Western Bank branded accounts will not be migrated to CAD Progress Accounts.
Shouldn't need to sign up for a "solution". The CAD Progress Accounts are initially on "The Total" package.
Were there any advantages to migrating a Cha Ching Chequing account if a person had a Savvy Savings account?
11:57 am
November 16, 2018
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Norman1 said
The Cash Advantage Solution and GIC's are not standalone accounts. They are investments held in a National Bank investment account (also known as bank holding accounts).Your TFSA GIC's and TFSA Cash Advantage Solution are all likely in one TFSA investment account.
See National Bank Investment Account for the migrated GIC's for more info another Motive client discovered about the National Bank investment accounts. The client reported that online access to the investment account is view-only. Transactions are by phone or in-person at a branch.
Hi Norman - thanks for the info and link to the other thread you posted. You are right, my motive TFSA Savings account (now NBC Cash Advantage Solution) and my motive TFSA GIC's (now NBC GIC's) are now listed under single NB TFSA investment account (i.e. their bank holding account for investments). Based on the other thread you posted, I will see if I can get a non-NBC account linked to the investment account to move funds out when my TFSA GIC's mature.
I actually have a GIC maturing next week - so for that one, I'm not sure if I will let the funds get paid into NBC Cash Advantage Solution first (which are the current maturity instructions carried forward from Motive) or if I can manage to get NB to link an external bank account with revised GIC maturity instructions to get paid out there. Will see......
Still it is pretty lame that NB will not even allow one to easily transfer what should be liquid funds (i.e. not in a GIC) online from the NBC Cash Advantage Solution (held in my NB TFSA investment account) to a non-registered NB CAD Progress Account. Even at my discount brokerage at another big 6 bank, I have no problem transferring cash funds from a TFSA to a non-registered chequing account I have there. Sigh!
12:49 pm
November 16, 2018
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JohnnyCash said
Were there any advantages to migrating a Cha Ching Chequing account if a person had a Savvy Savings account?
One reason to possibly keep the transitioned Cha-Ching Chequing account open is that NB is supposed to honour any old Motive cheques you have signed for 6 months from the last day Motive was active (Nov 21) or from when you dated them (which-ever date comes first at which point they are no longer honoured). I am not sure if NB will actually honour cheques dated after November 21st, as you are with NB now - so should in theory be using their cheques. To get around that I am just going use a date prior to November 21, 2025 for any any old Motive cheques that I need to use (in the event I cannot otherwise easily transfer large sums of money out from maturing Motive GIC's to accounts at other FI's in the next few months).
Having said that, I wonder what would happen to any signed Motive cheques if you do close the transitioned chequing account (now a CAD Progress Account) and just keep the transitioned Savvy Savings account open. Would NB honour cheques from the hold Motive chequing account if you just have sufficient funds in the transitioned Savvy Savings account (also now a CAD Progress Account). The fact that cheques can presumably be ordered and written on any CAD Progress Account is what makes me wonder if that is what would happen. However, I would not count on that, so in my case I decided to leave my transitioned Motive chequing account open for the next 6 months to make use of a few old Motive cheques in case I need them (and avoid paying the approx $7 shipping costs for new NB cheques). Beyond that, it probably only makes sense to keep the account corresponding to your Savvy Savings open - as it has higher interest (even if it is not that great now at 1.75%). Also, if you need any cheques 6 months beyond Nov 21, you can always order NB cheques for the transitioned Savvy Savings account (so no need or advantage to keep the old Motive chequing account at that point as far as I can tell).
1:17 pm
April 21, 2022
Online
Kyle said
One reason to possibly keep the transitioned Cha-Ching Chequing account open is that NB is supposed to honour any old Motive cheques you have signed for 6 months from the last day Motive was active (Nov 21) or from when you dated them (which-ever date comes first at which point they are no longer honoured). I am not sure if NB will actually honour cheques dated after November 21st, as you are with NB now - so should in theory be using their cheques. To get around that I am just going use a date prior to November 21, 2025 for any any old Motive cheques that I need to use (in the event I cannot otherwise easily transfer large sums of money out from maturing Motive GIC's to accounts at other FI's in the next few months).
Having said that, I wonder what would happen to any signed Motive cheques if you do close the transitioned chequing account (now a CAD Progress Account) and just keep the transitioned Savvy Savings account open. Would NB honour cheques from the hold Motive chequing account if you just have sufficient funds in the transitioned Savvy Savings account (also now a CAD Progress Account). The fact that cheques can presumably be ordered and written on any CAD Progress Account is what makes me wonder if that is what would happen. However, I would not count on that, so in my case I decided to leave my transitioned Motive chequing account open for the next 6 months to make use of a few old Motive cheques in case I need them (and avoid paying the approx $7 shipping costs for new NB cheques). Beyond that, it probably only makes sense to keep the account corresponding to your Savvy Savings open - as it has higher interest (even if it is not that great now at 1.75%). Also, if you need any cheques 6 months beyond Nov 21, you can always order NB cheques for the transitioned Savvy Savings account (so no need or advantage to keep the old Motive chequing account at that point as far as I can tell).
Hmm, interesting post. A classic case of thinking outside the box.
1:31 pm
September 24, 2019
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Well, I talked with a CSR at National Bank. Glad I did. I have (had) RRIF's with CWB. The yearly payout was always directly deposited into my CIBC account on Dec 1st. The CSR said that will continue with National.
He also made it so the principal and interest on future non registered GIC maturities will be deposited into the same CIBC account. As well, some of the Motive GIC's have interest paid out yearly. In the past the interest was paid into the SAVVY account. He changed that so from now on all interest will be deposited into CIBC. Ditto with CWT GIC's.
As for TFSA GIC's, I can phone them on the maturity date with instructions to deposit the funds into CIBC. I'll be calling them on 26 Dec.....he said they will be available on that date.
Please write your comments in the forum.