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Email this9:55 am
December 8, 2015
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Got this email from EQ:
We have corrected an issue with certain transactions that took place on February 16th, 2016. We dated your transaction(s) as February 17th, instead of February 16th.
We sincerely apologize for this, and we remain committed to providing you with the best possible customer experience.
Your account will be credited for $5.00 in the next 2 weeks for the inconvenience this has caused.
Your business is truly appreciated.
EQ Bank
Seems like they are having glitches with their system.
At least they were proactive with this issue. I think the $5 represents 1 days interest rounded up to the nearest dollar.
1:57 pm
January 4, 2015
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I actually hit this problem, I was trying to do a transfer on the 16th and it kept failing. As soon as I put it in the 17th it immediately went through on the 16th.
2:13 pm
December 7, 2011
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Yes, exactly, I experienced the same situation with my first EFT transaction - as soon as I put it in the 17th, it went through on the 16th and I was surprised how "speedy" EQ bank was.
5:41 am
February 26, 2016
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I was pleasantly surprised to get a $5 apology from a bank! I was just moving $1 to judge the inter bank transfer timing - the money was deposited at EQ on the 17th and withdrawn from my TD account on the 18th, so actually the timing was in my favour. I have also seen this on my first large amount transfer too - funds in EQ on the 24th as requested but only withdrawn from TD on the 25th.
8:09 am
February 26, 2016
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ertyu said
I actually hit this problem, I was trying to do a transfer on the 16th and it kept failing. As soon as I put it in the 17th it immediately went through on the 16th.
Yes, same experience for me - I just thought it was a requirement to only enter the next day as some other banks do. I have since done another transfer and my same day entry was accepted and processed.
5:36 am
September 11, 2013
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Yesterday they put the $5 in each of my and my wife's accounts. I'm not even sure why, I don't really monitor the exact date of every transfer, I check about 5 days later and if everything is where it should be, fine. Totally unnecessary. As a shareholder it might cross my mind to watch for how casual they're being with their costs, their interest rate is already so much higher than most everyone else plus all those unnecessary (apparently they have more business than they can handle right now) TV and online ads.
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