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Push or Pull Funds - Hold Policy
September 23, 2025
10:41 am
Norman1
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An example of the choice is this earlier report about Tangerine Bank.

Tangerine bounced two $100,000 pre-authorized debits from DUCA even though the account had $200,000 of cleared funds. Tangerine became suspicious of the large fund movement through an account less than one month old and blocked the debits.

September 24, 2025
10:08 am
Lodown
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Thanks Norman1. When a bank wants to block a transaction for any reason, should the bank not call the client beforehand? Seems they do not, as they don't mind keeping the funds to themselves. Whatever happened to good customer service?

September 25, 2025
12:41 pm
Norman1
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That depends on the situation and the level of service one is paying for.

For example, many banks no longer do courtesy calls to give customer a chance to move funds to their chequing account before bouncing an incoming cheque as NSF. If one isn't paying the $5/month fee for overdraft protection with a pre-approved credit limit, then the cheque is automatically bounced.

In some cases, a phone call isn't going to make a difference. In one case, RBC froze the suspicious funds with the customer in front of the teller.

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