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Email thisWebsite: https://www.lbcdigital.ca
Headquarters: Toronto, Ontario
Parent company: Laurentian Bank
Credit union? No
Available to Quebec residents? Yes
Founded in: 2019
Disclaimer: Although our best efforts are made, the information posted on this website is not guaranteed to be accurate. Please visit their website for authoritative information.
Latest discussions about LBC Digital -- view all
| Forum/Topic | Started | Last post | Posts |
|---|---|---|---|
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LBC Digital |
March 23, 2024 |
March 24, 2024 |
5 |
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LBC Digital |
November 15, 2023 |
November 15, 2023 |
1 |
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LBC Digital |
November 6, 2023 |
November 8, 2023 |
8 |
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LBC Digital |
May 22, 2022 |
October 16, 2023 |
24 |
|
LBC Digital Laurentian Bank has started strategic review and possible sale |
July 11, 2023 |
September 17, 2023 |
40 |
Customer service: Rated 3 / 5 stars
Account features: Rated 5 / 5 stars
Interest rates (consistency and amount): Rated 3 / 5 stars
Fees:
Interface (online, telephone, in-person, etc.): Rated 3 / 5 stars
How long have you banked with them?: 2 years
Why do you bank with them?: Higher interest rates than other banks
What do you like about this bank / credit union?: interest rates
What could be improved about this bank / credit union?: When will they start sending Tax forns electronically ... paper forms are yesterday's way of doing business!
General comments: -GIC rates dropped by ,50% for 3 year term i.e. 4,5% versus 5% as shown in your site ... not very good for business very disapointed customer!
Review by JP — January 20, 2023 @ 4:37 am
Customer service: Rated 4 / 5 stars
Account features: Rated 4 / 5 stars
Interest rates (consistency and amount): Rated 1 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 4 / 5 stars
How long have you banked with them?: just over one year
Why do you bank with them?: very disappointed that, since Bank of Canada has raised they're benchmark rate on several occasions, LBC Digital hasn't followed the other financial institutions in raising their High Interest Savings Account rate. still stuck at 1.15%
What do you like about this bank / credit union?: They've always had best GIC rates
What could be improved about this bank / credit union?: increase High Interest Savings Account rate to be most competitive
General comments: will transfer out if LBC Digital doesn't increase their rate soon
Review by roberto gisondi — August 19, 2022 @ 7:55 am
Customer service: Rated 1 / 5 stars
Account features:
Interest rates (consistency and amount):
Fees:
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: Trying to open an account since last year
Why do you bank with them?: High interest saving account
What do you like about this bank / credit union?: Unable to open an account because equifax does not approve my personal information even if I correct it twice at equifax.
What could be improved about this bank / credit union?: Talk with equifax to see what is wrong
General comments: Unable to open an account because Equifax cannot verify my identity. On Equifax side, everything is correct.
Review by Jonathan Lepine — September 12, 2021 @ 9:00 am
Customer service:
Account features: Rated 4 / 5 stars
Interest rates (consistency and amount): Rated 4 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 4 / 5 stars
How long have you banked with them?: 7 months+
Why do you bank with them?: good HISA rate Moved some money from another virtual bank to LBC Digital
What do you like about this bank / credit union?: rates r better than Royal and TD banks A better known bank than other virtual banks---even I who live on the west coast have heard of them years ago
What could be improved about this bank / credit union?: consistently offer competitive rates for GICs and HISA
General comments: I had no problem opening an acct in Jan, no problem in setting up external links. I do all my banking usually late mornings so website works-so far so good!
Review by Angie — July 6, 2020 @ 7:18 pm
Customer service: Rated 1 / 5 stars
Account features:
Interest rates (consistency and amount): Rated 4 / 5 stars
Fees:
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: about a month
Why do you bank with them?: interest rate
What do you like about this bank / credit union?: nothing
What could be improved about this bank / credit union?: could not log in
General comments: do not use this bank....spent a lot of time trying to log into the account I set up & even with online rep help I was not able to...so I said close my account & they said I would have to pay a fee for early closing...even though I was never able to log in
Review by bruce hunter — February 28, 2020 @ 8:18 am
Customer service: Rated 4 / 5 stars
Account features: Rated 4 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees: Rated 4 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 2 / 5 stars
How long have you banked with them?: Few weeks
Why do you bank with them?: Hisa 3.30%
What do you like about this bank / credit union?: Highest interest
What could be improved about this bank / credit union?: The interface online is slow. Registration experience was garbage and didn't work well. E-transfers don't auto-deposit to the destination account even if recipient has already set it up...
General comments: Usability is clunky but it works. I like how you transfer funds on the home page, which makes all your day to day banking on that one page. That is the best thing about the interface imo. No need to move to a new page to send money.
Review by Jay El — February 15, 2020 @ 4:40 pm
Customer service: Rated 1 / 5 stars
Account features: Rated 1 / 5 stars
Interest rates (consistency and amount):
Fees: Rated 4 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: not yet
Why do you bank with them?: high interest saving account rate is attractive
What do you like about this bank / credit union?: n/a
What could be improved about this bank / credit union?: Web site crashed after multiple attempts to open new user account. Needs different credit history verification methodology.
General comments: failed Equifax report - questions like 'you may have a mortgage loan'...does this mean line of credit secured by house? next question: ' you may have account/credit card with opened in 2014'...really? no way to challenge questions - Equifax 'personal credit file (which I have here) does not ID these lenders, dates etc. Going to avoid until I can speak to a real person.
Review by Kay Smith — February 4, 2020 @ 10:27 am
Customer service: Rated 1 / 5 stars
Account features: Rated 3 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: not yet
Why do you bank with them?: high interest savings account 3.3%
What do you like about this bank / credit union?: high interest savings account 3.3%
What could be improved about this bank / credit union?: better customer service
General comments: Tried to set up an high interest savings account but could not authenticate my identity. They deal with Equifax who I am a customer...Tried for days to setup and kept getting the run around from both Laurentian Bank and Equifax
Review by Christopher Broome — January 22, 2020 @ 1:54 pm
Customer service: Rated 1 / 5 stars
Account features: Rated 1 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees:
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: Not Yet
Why do you bank with them?: Interest rate
What do you like about this bank / credit union?: interest rate, CDIC
What could be improved about this bank / credit union?: customer service
General comments: I tried to contact them via email and ask a question before opening an account. Completed their form but the "submit" button doesn't work. I wondered if I had an account with them I would be stock.
Review by Al Row — December 20, 2019 @ 6:54 am
Customer service: Rated 4 / 5 stars
Account features: Rated 2 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees: Rated 4 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 4 / 5 stars
How long have you banked with them?: Just started November 2019.
Why do you bank with them?: High rate. CDIC insurance
What do you like about this bank / credit union?: High rate. Easy to open account online.
What could be improved about this bank / credit union?: Joint accounts need to be offered.
General comments: Account was too easy to open online. I'm concerned about security.
Review by No joint accounts. — December 19, 2019 @ 11:29 am