LBC Digital profile, discussions, and reviews

Website: https://www.lbcdigital.ca
Headquarters: Toronto, Ontario
Parent company: Laurentian Bank
Credit union? No
Available to Quebec residents? Yes
Founded in: 2019

Disclaimer: Although our best efforts are made, the information posted on this website is not guaranteed to be accurate. Please visit their website for authoritative information.

Latest discussions about LBC Digital -- view all

Forum/Topic Started Last post Posts

LBC Digital

July 6th, Rate decrease (2.05% to 1.65%)

July 3, 2020
12:15 pm by
TheLobster
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July 9, 2020
1:08 pm by
KamWest
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37

LBC Digital

CEO François Desjardins OUT

June 15, 2020
6:26 am by
picassocat
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June 15, 2020
11:09 am by
GICinvestor
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2

LBC Digital

Stable platform?

May 11, 2020
10:12 pm by
crediphile
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June 2, 2020
9:24 am by
ertyu
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15

LBC Digital

Our service is temporarily unavailable

December 18, 2019
6:58 am by
Norman1
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June 1, 2020
9:36 pm by
picassocat
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29

LBC Digital

Laurentian Bank Cuts Dividend 40%

May 29, 2020
1:41 pm by
MG
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June 1, 2020
6:51 am by
Doug
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27

7 Reviews »

  1. Customer service: Rated 4 / 5 stars

    Account features: Rated 2 / 5 stars

    Interest rates (consistency and amount): Rated 5 / 5 stars

    Fees: Rated 4 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 4 / 5 stars

    How long have you banked with them?: Just started November 2019.

    Why do you bank with them?: High rate. CDIC insurance

    What do you like about this bank / credit union?: High rate. Easy to open account online.

    What could be improved about this bank / credit union?: Joint accounts need to be offered.

    General comments: Account was too easy to open online. I'm concerned about security.

    Review by No joint accounts. — December 19, 2019 @ 11:29 am

  2. Customer service: Rated 1 / 5 stars

    Account features: Rated 1 / 5 stars

    Interest rates (consistency and amount): Rated 5 / 5 stars

    Fees:

    Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars

    How long have you banked with them?: Not Yet

    Why do you bank with them?: Interest rate

    What do you like about this bank / credit union?: interest rate, CDIC

    What could be improved about this bank / credit union?: customer service

    General comments: I tried to contact them via email and ask a question before opening an account. Completed their form but the "submit" button doesn't work. I wondered if I had an account with them I would be stock.

    Review by Al Row — December 20, 2019 @ 6:54 am

  3. Customer service: Rated 1 / 5 stars

    Account features: Rated 3 / 5 stars

    Interest rates (consistency and amount): Rated 5 / 5 stars

    Fees: Rated 5 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars

    How long have you banked with them?: not yet

    Why do you bank with them?: high interest savings account 3.3%

    What do you like about this bank / credit union?: high interest savings account 3.3%

    What could be improved about this bank / credit union?: better customer service

    General comments: Tried to set up an high interest savings account but could not authenticate my identity. They deal with Equifax who I am a customer...Tried for days to setup and kept getting the run around from both Laurentian Bank and Equifax

    Review by Christopher Broome — January 22, 2020 @ 1:54 pm

  4. Customer service: Rated 1 / 5 stars

    Account features: Rated 1 / 5 stars

    Interest rates (consistency and amount):

    Fees: Rated 4 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars

    How long have you banked with them?: not yet

    Why do you bank with them?: high interest saving account rate is attractive

    What do you like about this bank / credit union?: n/a

    What could be improved about this bank / credit union?: Web site crashed after multiple attempts to open new user account. Needs different credit history verification methodology.

    General comments: failed Equifax report - questions like 'you may have a mortgage loan'...does this mean line of credit secured by house? next question: ' you may have account/credit card with opened in 2014'...really? no way to challenge questions - Equifax 'personal credit file (which I have here) does not ID these lenders, dates etc. Going to avoid until I can speak to a real person.

    Review by Kay Smith — February 4, 2020 @ 10:27 am

  5. Customer service: Rated 4 / 5 stars

    Account features: Rated 4 / 5 stars

    Interest rates (consistency and amount): Rated 5 / 5 stars

    Fees: Rated 4 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 2 / 5 stars

    How long have you banked with them?: Few weeks

    Why do you bank with them?: Hisa 3.30%

    What do you like about this bank / credit union?: Highest interest

    What could be improved about this bank / credit union?: The interface online is slow. Registration experience was garbage and didn't work well. E-transfers don't auto-deposit to the destination account even if recipient has already set it up...

    General comments: Usability is clunky but it works. I like how you transfer funds on the home page, which makes all your day to day banking on that one page. That is the best thing about the interface imo. No need to move to a new page to send money.

    Review by Jay El — February 15, 2020 @ 4:40 pm

  6. Customer service: Rated 1 / 5 stars

    Account features:

    Interest rates (consistency and amount): Rated 4 / 5 stars

    Fees:

    Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars

    How long have you banked with them?: about a month

    Why do you bank with them?: interest rate

    What do you like about this bank / credit union?: nothing

    What could be improved about this bank / credit union?: could not log in

    General comments: do not use this bank....spent a lot of time trying to log into the account I set up & even with online rep help I was not able to...so I said close my account & they said I would have to pay a fee for early closing...even though I was never able to log in

    Review by bruce hunter — February 28, 2020 @ 8:18 am

  7. Customer service:

    Account features: Rated 4 / 5 stars

    Interest rates (consistency and amount): Rated 4 / 5 stars

    Fees: Rated 5 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 4 / 5 stars

    How long have you banked with them?: 7 months+

    Why do you bank with them?: good HISA rate Moved some money from another virtual bank to LBC Digital

    What do you like about this bank / credit union?: rates r better than Royal and TD banks A better known bank than other virtual banks---even I who live on the west coast have heard of them years ago

    What could be improved about this bank / credit union?: consistently offer competitive rates for GICs and HISA

    General comments: I had no problem opening an acct in Jan, no problem in setting up external links. I do all my banking usually late mornings so website works-so far so good!

    Review by Angie — July 6, 2020 @ 7:18 pm

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