Fast forward 2 years later and I noticed I was being charged $50/registered fund annually. I was not being charged these fees previously and never would've moved the assets to him if he had told me there would be annual fees. (I don't even know why there would be fees for registered but not non-registered accounts - it doesn't sound that hard to submit forms to CRA yearly)

I emailed him I was shocked at this discovery. He wrote back that he was willing to cover the fees. WHen I messaged back to say thanks for the offer, but wanted to clarify if he was going to reimburse me for the fees I'd already been charged. I said that part was more important than going forward, because that part I didn't get to give informed consent, and that I have never used any service that charged flat annual fees. And (giving him an out), I said I respected if he wanted the revoke his offer and charge me going forward, but that I would be transferring to a non-fee vehicle.

He then passionately defended that his level of service is higher than those other places. (Although we actually have never discussed my registered holdings in all these years, just my non registered). ANd he basically revoked his offer and wished me well!

Was the onus on him to disclose there would be fees before I transferred the funds? I know it's easy for others to say I should've discovered it sooner - but if he was just going to offer to cover the fees going forward, is it really so different?

Can anyone give me more background on this dynamic (gently please -- I have many burdens I'm carrying right now, which he knows about, and I'm very rattled at his attacking tone -- going so far as to say he is on vacation right now and I wouldn't be getting that kind of service from the other places...although I had no way to know he was on vacation, and would've been fine with him dealing with it when he returned ).

jorno319 said

A combination of the CRTC rejecting Telus' application to apply the fee to CRTC regulated services and customer backlash.

https://www.cbc.ca/news/busine.....-1.6882341

https://www.cbc.ca/news/busine.....-1.6678764

"While Telus didn't need the CRTC's approval to add the surcharge to its unregulated services, the CRTC is very concerned about this practice as it goes against affordability and consumer interest," the regulator said, noting that the fees disproportionately hurt the most vulnerable consumers.

"The CRTC is sending a clear message to Telus and other telecommunications service providers that are thinking of imposing such a fee on their customers."

The regulator said that if the practice continues, it will consider all options at its disposal.

"We heard Canadians loud and clear: close to 4,000 of you told us that you should not be subjected to an additional fee based on the method you choose to pay your bill," CRTC chair Ian Scott said. "We expect the telecommunications industry to treat Canadians with respect and do better."

Ah Yes ⬆️ ... It's all coming back to me now.

The question now is ... will we get a Déjà Vu, on this❓

Time will tell . . .

Dean

Dean said
.
I can't remember . . .

What convinced Telus to back-off, on their attempted CC processing fee❓
Dean  

A combination of the CRTC rejecting Telus' application to apply the fee to CRTC regulated services and customer backlash.

https://www.cbc.ca/news/busine.....-1.6882341

https://www.cbc.ca/news/busine.....-1.6678764

"While Telus didn't need the CRTC's approval to add the surcharge to its unregulated services, the CRTC is very concerned about this practice as it goes against affordability and consumer interest," the regulator said, noting that the fees disproportionately hurt the most vulnerable consumers.

"The CRTC is sending a clear message to Telus and other telecommunications service providers that are thinking of imposing such a fee on their customers."

The regulator said that if the practice continues, it will consider all options at its disposal.

"We heard Canadians loud and clear: close to 4,000 of you told us that you should not be subjected to an additional fee based on the method you choose to pay your bill," CRTC chair Ian Scott said. "We expect the telecommunications industry to treat Canadians with respect and do better."

I also take this opportunity to thank all the members who responded to my post and to keep the discussion going. I read each and everyone of them. It was a kind of education to me, for a person who can't make head or tail on investing, other than GIC.

Stephen

What should p**s you off is they won't offer the DIY investor access to their F series. Shame on them (and some other issuers).

Was @1.80 ... now also @ 2.05%

Confirmed

Dean

What convinced Telus to back-off, on their attempted CC processing fee❓

Dean

Wrayzor said
Make sure you have a balance owing before over-paying. They don't seem to allow overpayment when you have a zero or negative balance.

That was my experience when attempting to get the 1.5x before it goes away.  

The 1.5x can only go up to the value of the Rogers/Shaw billing amounts on the CC statement. Otherwise, it defaults to 1% cash back on other charges.

Example: If I have a Rogers charge of $150 on the statement, I can only use $100 of the reward amount to get the 1.5x = $150 credit on the Rogers charge. I ran into that limitation this month. I am assuming I have one more crack at 1.5x for my Shaw bill that will be posted before Nov 18th.

That was my experience when attempting to get the 1.5x before it goes away.

Just before November 18, I'm going to apply all my earned cash back against previous Rogers related purchases to get $1.50 against those purchases for every $1 of earned cash back.

I might overpay my Rogers-related bills by a few months shortly before January 15 to earn 5% cash back before I have to pay the 1.6% credit card processing fee.

Norman1 said
One could consider applying for a Rogers Red Mastercard.

5% cash back on charges for Rogers, Fido, or Shaw bills by the time the 1.6% credit card processing fee kicks in on January 17, 2027. 2% cash back on other charges for having an eligible Rogers service.  

So you are saying one gets 5% cash back on Rogers purchases charged to Rogers MC starting Nov 18 but you will pay 1.6% service charge eff Jan 17 for using a CC. Could be worse. I guess the Cash Back $ accrued is gone on Nov 18 if u dont use it before Nov 18 - is that correct?