Like all FIs, they can be slow to get to the phone at RRSP/TFSA time, and I have no brokerage business, but I'm still pretty happy with them. I just wish they had longer phone hours.

gamgam said
Agreed! I have been thru Aislinn, Kiem, Jen & Abigail…not one can give the customer service one would expect! My duplicate T4RSP slips are inexcusable! Still not resolved with a March 2/26 notice put thru by Peoples Trust. CSR’s are completely rude for an error caused by themselves! I will pull all my remaining GIC’s as soon as they mature to another FI! Done!  

Gamgam: May I ask how long you have been a customer of People's Trust?
I have been an RBC customer since the late 1970s or early 80s. My brother was a teller at the time (eventually he became a lawyer). I actually had one of the first ATM cards in Canada as Calgary was one of their test markets for ATM cards. He managed to give me some good perks, as there were never any holds on my cheque deposits. In less than the last six months I have removed over 20% of my financial assets out of RBC (at least if they complete a transfer in the coming week). It would have been a lot more, but one of the instituitions I transferred to does not support preferred shares. I suspect that it will only become worse for them. They became so complacent. For someone my age, it is not as easy a decision to switch one's main financial institution as it was when I was in university. I only switched back then because of my "older, wiser brother" as he liked to quip back in the day. encouraged it and made it feel less painful then it might otherwise have felt.

Now, RBC (through a long series of actions and inactions) has made it pretty easy.

You would think that an online bank would have top notch customer service as customer contact should be much more minimal VS dealing with a storefront FI. And with the Tangerines and the Wealth Simples you would want to beat competition…..but nope….not People’s…..and not Oaken either.

GIC-Fanatic said
Yup, just threw in the towel with the Peoples Group. For me it’s been a build up of crappy rates, system and customer service.  

I'm in the process of moving everything out. Rates went downhill. The whole experience is awkward and frustrating.
One the bright side, they are not charging me for transfers out.

You need to make sure the duplicate disappears from your My Account at CRA. I believe you won’t see it, but if you call CRA they will see the cancelled one. And for sure neither of them say “amended”?

Oddly,,,,,I am still waiting to see my T5s for people’s show on CRA.

Ask to talk to a supervisor or manager at people’s. The average CSRs there aren’t that competent.

Hold off on doing your taxes.

hwyc said
Peter, may be that's why the GIC chart update on Peoples rates stuck since 29th.  

Thanks for pointing that out! I've fixed it now.

It’s no big surprise that they didn’t give us, the customers, a heads up.

Old Peoples Trust & Peoples Bank URL(s) in my bookmark not working anymore.