BillieBob said

I do almost everything that I need to do at Hubert via email. I rarely have to call in.  

Nehpets said

Consider that ordinary email is an unsecure medium for transmitting sensitive information such as account names and numbers; any identifying information that can be used by hackers to compromise your access to those accounts and ultimately steal your money and your identity.

Stephen  

Well worth repeating ⬆️

+ Banking by email would be More of a Nuisance than doing it by phone❗

Dean

BillieBob said

I do almost everything that I need to do at Hubert via email. I rarely have to call in.  

Consider that ordinary email is an unsecure medium for transmitting sensitive information such as account names and numbers; any identifying information that can be used by hackers to compromise your access to those accounts and ultimately steal your money and your identity.

Stephen

Dean said
.
It's not about the new Lipstick on Hubert's website ... it's about what their website Isn't❗

Here we are in 2026 when virtually all online FIs have fully-functional websites that only Rarely require a telephone call.

And then we have the antiquated Hubert website, where we have to make a phone-call to do just about Everything. It's like going back in time, before the internet existed.

And when you add to that their now Uninspiring GIC rates, you end up with a Losing Formula that even their much liked 1Yr Quarterly GIC can't fix.

My Two Centavos,
Dean  

I do almost everything that I need to do at Hubert via email. I rarely have to call in.

Here we are in 2026 when virtually all online FIs have fully-functional websites that only Rarely require a telephone call.

And then we have the antiquated Hubert website, where we have to make a phone-call to do just about Everything. It's like going back in time, before the internet existed.

And when you add to that their now Uninspiring GIC rates, you end up with a Losing Formula that even their much liked 1Yr Quarterly GIC can't fix.

My Two Centavos,

Dean

As to the service, Hubert provides me with the products I'm looking for in a consistent, accurate, competent, expeditious, and pleasant manner. Could the online self-service aspect be better? For sure, even Hubert agrees with that. But that isn't a make or break issue for moi and I'm not going to cry in my Corn Flakes over it. YMMV.

The bonus is that Access is also a local institution that provides great community support.

NorthernRaven said

Their quarterly cashable 1-year GIC is still unique, and is a nice way to get a very competative 1-year rate with full cashability including any quarterly interest already paid if one has a change of mind. Works well as a 3/6/9 month short term GIC as well, where rates are often terrible elsewhere, and I still buy them on occasion, even though Oaken's near-death experience a few years ago has kept them up around the top of the rates and I've consolidated most of my GIC stuff there.
…

Hubert's quarterly one-year term is very competitve as a short-term GIC:

cgouimet said

I agree although I do wish they'd restore their DIY capabilities of years ago to their online banking and be more consistently competitive on rates as they used to be.

Thankfully, their Phone Customer Service is very pleasant and efficient. In fact, a few weeks ago I called to confirm maturity instructions on 4 GIC's and opened 2 new joint GIC's. Total duration of the call was 4m6s. I logged in 2 minutes later to see the 2 new GIC's live on our accounts.  

I should add that my Hubert exposure is less than 25% of what it was pre-merger. All because of rates and limited DIY.

CAD said

canadian.100 said

Why would anyone use Hubert with so many institutions who are "in the 21st century?"

Interface does not matter to me as long as I get very decent interest rate, amazingly flexible 1 year GIC and prompt response from the kind staff over the phone.

For those who have mobile phone stuffed up their behind and live with it 24/7 Hubert must look as institution for 'old folks' who still know how to TALK instead of tap, tap, click, tap, swipe.
I would rather keep money with them then with some obscure, never heard of bank offering 'amazing' interest and then drops to the bottom of the chart.
Did I mention unlimited deposit coverage?  

I agree although I do wish they'd restore their DIY capabilities of years ago to their online banking and be more consistently competitive on rates as they used to be.

Thankfully, their Phone Customer Service is very pleasant and efficient. In fact, a few weeks ago I called to confirm maturity instructions on 4 GIC's and opened 2 new joint GIC's. Total duration of the call was 4m6s. I logged in 2 minutes later to see the 2 new GIC's live on our accounts.

canadian.100 said

Why would anyone use Hubert with so many institutions who are "in the 21st century?"

Interface does not matter to me as long as I get very decent interest rate, amazingly flexible 1 year GIC and prompt response from the kind staff over the phone.

For those who have mobile phone stuffed up their behind and live with it 24/7 Hubert must look as institution for 'old folks' who still know how to TALK instead of tap, tap, click, tap, swipe.
I would rather keep money with them then with some obscure, never heard of bank offering 'amazing' interest and then drops to the bottom of the chart.
Did I mention unlimited deposit coverage?

canadian.100 said

Why would anyone use Hubert with so many institutions who are "in the 21st century?" I gather this institution must be popular with an "older crowd" which has lots of time and likes using a landline to phone in for their services. I would use them for HISA and TDs if their rates were actually superior but their rates are not superior to what is available elsewhere.  

Their quarterly cashable 1-year GIC is still unique, and is a nice way to get a very competative 1-year rate with full cashability including any quarterly interest already paid if one has a change of mind. Works well as a 3/6/9 month short term GIC as well, where rates are often terrible elsewhere, and I still buy them on occasion, even though Oaken's near-death experience a few years ago has kept them up around the top of the rates and I've consolidated most of my GIC stuff there.

I too thought something had gone wrong after finally getting in from the new landing page to my account and seeing no changes. Whether deliberately or through oversight, their announcement read to me as if the logged-in experience had be upgraded, when it was only the static website.

Also, and this pre-dated the new site, both from browser and iPhone app their online logins seem to take forever to load and log in, and will occasionally time out, or take on the order of minutes to complete. Hubert, even now, has perhaps the best customer service of any financial institution I deal with. Their online and IT side, however, may be the worst I deal with.

canadian.100 said

Why would anyone use Hubert with so many institutions who are "in the 21st century?" I gather this institution must be popular with an "older crowd" which has lots of time and likes using a landline to phone in for their services. I would use them for HISA and TDs if their rates were actually superior but their rates are not superior to what is available elsewhere.  

Back in The Day (before the *&^%$# merger with Access CU), Hubert's old website was Far more functional and user friendly.

Oh and ... their Rates were 'Top Drawer' back then too.

Them were the days❗

Dean

canadian.100 said

Why would anyone use Hubert with so many institutions who are "in the 21st century?" I gather this institution must be popular with an "older crowd" which has lots of time and likes using a landline to phone in for their services. I would use them for HISA and TDs if their rates were actually superior but their rates are not superior to what is available elsewhere.  

I do have links at TNG, OAK and EQB that allow me to move $ in and out of Hubert without Hubert CSR assistance. Then a 10 minute phone call with no wait is all I need to open a single or joint GIC. When the rates are competitive.

Although DIY GIC's would be better.

Dean said
⬆️ Nope

Other than blowing your nose ... to do pretty much anything in a Hubert account, you have to call-in and talk to a CSR.

They're still stuck back in 'The Buggy Whip Days'.
Dean  

Why would anyone use Hubert with so many institutions who are "in the 21st century?" I gather this institution must be popular with an "older crowd" which has lots of time and likes using a landline to phone in for their services. I would use them for HISA and TDs if their rates were actually superior but their rates are not superior to what is available elsewhere.

Dean said
⬆️ Nope

Other than blowing your nose, to do pretty much anything in a Hubert account you have to call-in and talk to a CSR.

They're still stuck back in the Buggy Whip Days.
Dean  

To clarify ... Up until the Hubert/Access merger, the Hubert Online Banking site looked clunky but was very functional for the DIY enthusiast. Since the merger, we have severely restricted functionality with nice lipstick.

Other than blowing your nose ... to do pretty much anything in a Hubert account, you have to call-in and talk to a CSR.

They're still stuck back in 'The Buggy Whip Days'.

Dean