The website and app slowness is very true and I find it funny EQ Bank and its Wikipedia article makes a deal about it being the first “cloud-first bank”, while only EQ Bank’s performance in reality is completely garbage so that doesn’t mean anything at all.

To troubleshoot your current website issues, try using a web browser with no preference or other customizations or try a different Wi-Fi in public or at work.

countysaver said
The EQ Bank App and webpage sometimes are slower to load than my other 'big-five' online banking services [RBC, Scotia] and small providers [PCF, Home] but I have yet to encounter a denial of access in the four years I've been a client. By slower, I mean 10-15 seconds compared to 1-5 seconds. I'm content with the delay in exchange for 2.75% interest on my spending accounts, Being optimistic, I expect EQ to improve as it expends and builds-out its technology.  

Very interesting now that you mention it, I noticed that too. Perhaps it represents the sign in signal going through multiple routers with checks along the way, most likely EQ's method of protecting themselves against hackers. Just guessing, that could sometimes affect the stability of the sign in process.

Dean said

Dean said

Four days later, and I'm Still having No sign-in problems with EQ.

The question Begs to be asked . . .
"Why are some having problems, and some not ?"

Dean  

What ... No Guesses/Thoughts/Ideas⁉️
Dean  

Oh OK then, I'll bite/byte

- Timing - when EQ is having a problem, or not
- Browser type and/or update to it causes failure by blocking some part of the login procedure until the next update fixes the problem they inadvertently created by trying to add security!
- Anti Virus used and its too aggressive settings or its latest update (now that might well be the culprit)
- Browser cache/cookies saved is faulty/corrupted from the last time logging out of EQ, usually when doing it too fast/closing the browser completely and fast. Use a browser that allows going in and deleting all cache and cookies, but for EQ only.
- And finally...... who knows!

Dean said

As for myself . . .

Including today, I've Never had a problem logging into my
EQ Bank online account ... Ever❗

FWIW ... I use a Windows desktop, with Chrome.

Go Figure

Dean  

Dean said

Four days later, and I'm Still having No sign-in problems with EQ.

The question Begs to be asked . . .

"Why are some having problems, and some not ?"

Dean  

What ... No Guesses/Thoughts/Ideas⁉️

Dean

Dean said

As for myself . . .

Including today, I've Never had a problem logging into my
EQ Bank online account ... Ever❗

FWIW ... I use a Windows desktop, with Chrome.

Go Figure

Dean  

Four days later, and I'm Still having No sign-in problems with EQ.

The question Begs to be asked . . .

"Why are some having problems, and some not ?"

Dean

Norman1 said
Dim wits! If account was locked out, then write the bit of extra @#$! code to say "Accounts locked. Please call…" instead of using a vague catch-all "Technical difficulties…" message.  

Yes that is a bad process. I had a similar experience with Tangerine several years ago. I was unable to log into my account. I don't remember exactly what the error message was but it wasn't clear what the issue was.

I called them and they told me my account was locked due to suspicion of fraud. I don't remember the reason why they suspected fraud and I had no problem with them temporarily blocking my account but they made no attempt to call or email me to let me know.

I told them that they should at least try to contact me when blocking my account but I don't think the person I was speaking to was interested in hearing that.

I'm not sure if this trick will help anyone else as it did me. When a failure happens, use this URL and try again: https://www.eqbank.ca/sign-out

It's scary to say, but I hope they are more capable doing a big project like taking on PC Financial ! 😀

In November 2024, EQ Bank online banking logins gave "Technical difficulties. We don't like them either, …" for a whole day!

Turned out my accounts were locked out. The agent claimed it was because of multiple two-factor authentication failures by me. I responded "No." No screen asking for the one-time code appeared. No one-time codes were e-mailed.

Dim wits! If account was locked out, then write the bit of extra @#$! code to say "Accounts locked. Please call…" instead of using a vague catch-all "Technical difficulties…" message.

After it persisted for a few days we withdrew all our money when our gics matured, reliable online access to our money 100% of the time is not optional for me no matter how good the rates.

Including today, I've Never had a problem logging into my
EQ Bank online account ... Ever❗

FWIW ... I use a Windows desktop, with Chrome.

Go Figure

Dean

According to Reddit, login problems are common at EQ Bank, and often only experienced by a subset of users at a time.

gicbits said

That's not normal. Did they confirm that you received the security codes due to an error on their end? If not, you should change your banking password because the only time you should receive the security code is if your username and password were entered correctly.  

No, there was a discussion about this sometime back where someone called EQ about it and their response was (paraphrasing): " Sorry, it's a glitch ".

Oh, and I just got another one a few minutes ago.