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Annual report regarding complaints?
August 29, 2021
1:06 pm
LK
British Columbia, Canada
Member
Members
Forum Posts: 123
Member Since:
July 9, 2020
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There are requirements for every bank to make reports regarding complaints available to the public on an annual basis, specifically regarding:
~ the number of complaints addressed by the officer or employee designated by the bank or authorized foreign bank to deal with complaints who holds the most senior position identified for that purpose in the procedures established by the bank or authorized foreign bank
~ the average length of time taken by that officer or employee to deal with the complaints
~ the number of complaints that, in the opinion of the bank or authorized foreign bank, were resolved by that officer or employee in accordance with those procedures to the satisfaction of the persons who made the complaints

See section 5 at https://www.canada.ca/en/financial-consumer-agency/services/industry/forms-guides/mandatory-reporting-guide-frfi.html#toc4 .

I have searched high and low on the Concentra site, including Annual Reports, reports to investors, etc and cannot find such. I have written to Concentra requesting the link to where this is posted on their site, but in the meantime, if anyone knows where this info is found, provide the link?

Seems relevant given the other thread on complaints regarding the Neo Savings Account (provided by Concentra).

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