B2B Bank | Page 8 | B2B Bank | Discussion forum

John H said
I was able to sign-up for myself without any problems except it was a struggle to link an account (see post 101 above). That has been resolved and I have linked a second account and confirmed that transfers work for both accounts.

However I have not been successful in signing up my wife - the Equifax issue!. I requested a report from Equifax which showed her employment status to be wrong. So I tried enrolling using the information that Equifax had on file. That didn't work, so I sent the correction form to Equifax. I just tried again entering the correct information but still no luck. Perhaps they have not yet corrected her file but I have doubts that this enrollment will ever work. B2B are no help with this and talking to Equifax rivals talking to Bell Canada or Rogers for level of frustration.  

John H said
After many weeks of phone calls and emails I was finally able to get my wife's account relationship opened today. An agent opened the account over the phone (no Equifax) and verbally gave me a 1-time password. I have linked an external account and wait for the two small deposits to complete the process.  

That is quite interesting as I was explicitly told by an agent that phone sign up was not possible and only possible via the online application. Thankfully I was able to get the Equifax verification to eventually work for both my wife and I.

bhuc said

After opening a chequing account on line the interac function is still broken !
They maybe paying 3.3% for now but its not worth the hassle to wait 2 days to send money out if interac is broken. Oh and by the way receiving interac money is also broken !
Is anybody else also having this problem ?  

Sending an email money xfer didn't work initially because I didn't have a chequing account , so I opened one up.

So after talking to a CSR I need to have available funds in my chequing account for the Interac money transfer to work.
So I then sent an interac for $1.00 to my self from a big 6 bank and was able to deposit into my B2B chequing acct.
And since the $1.00 is immediately available I was then able to send an Interac to myself and redeposited to my big 6 bank.
Bottom line is I needed a chequing account and available funds for the Interac function to work properly !... All is well

Now, B2B needs to keep the HISA at 3.3% for more than a few months.

B2B bank reply to problems sending E transfers ,

"Thank you for your bringing this matter to our attention. The Interac e-
transfer functionality is currently available during our business hours. We are
working on extending the hours however in the meantime, you can e-transfer
accounts from 8:00am to 8:00pm. We apologize for the inconvenience.
Thank you for contacting Laurentian Bank Financial Group.
Best Regards,
Lydia Asfaw
Laurentian Bank Financial Group/Banque Laurentienne Groupe Financier"

So if its not between 8 am and 8 pm e transfers won't work !
Also even transfers between HISA and chequing account are not working as of 7:30 am this morning !

Honestly, if I can't have access to my money 7/24 whats the point !

John H said
I use the B2B High Interest Savings Account as a savings vehicle only. Currently it is the best rate I can find even considering GICs.
...
I leave the funds needed for paying bills etc. in my checking account with one of the big banks. If something comes up where I need access to B2B funds I will have to allow some lead time. Far better than funds in a GIC and more available that money in stocks.  

Exactly the same here. 3.3% is great compared to everything else in this segment and cash is more or less readily available.

I had some bizarre questions, actually many which made no sense that was asked during the Equifax credit check validation. I called up Equifax and those nimrods in the Philippines didn't know what several of the questions meant either. They blamed it on B2B and B2B blamed it on Equifax. So, that was a no-go.

Furthermore, if there's a credit alert on your file as many people have now as a result of the Capital One security breach, there's no way one can open up an account with B2B as they won't accept physical applications and verification of your ID.

This company is too "mickey mouse" to deal with at this time.

Hmm said

And I can jog 20 kilometers in 15 minutes.   

I passed the Equifax thing without issue. Just reporting my experience.

Me too, way back in early August -- but based on the number of people being shut out for various reasons, it's definitely a hit or miss proposition, and very frustrating for those unable to get enrolled. B2B has probably made almost as many lifelong enemies as they have friends with their unstable online interface

I was told by a B2B agent to wait 72 hours after an Equifax decline. I was prepared to do this when a B2B agent contacted me that led to my enrollment (see post 142 above).

vermont said
… And why does a bank need to put one through such a process anyway? I had zero problems with Accelerate and Implicity which have been unfailingly helpful and courteous in all my dealings with them.

That's one of the ways a bank can satisfy its obligations under FINTRAC rules to confirm a client's identity. FINTRAC: Methods to verify the identity of an individual … details the various methods.

The questions come from Equifax. One possibility is that the info B2B Bank is sending Equifax is matching more than one Equifax file. The wrong file is then selected and you end up being asked the questions for someone else!