Comments on: Citizens Bank Review (British Columbian perspective) – by Julia

By: xyzaaa

xyzaaa — Fri, 25 Sep 2009 13:54:05 +0000

Even managers are hanging up at Citizens’ customer service! Well, I understand they need their bonus so more fees on customers.

By: Jeff (soon to be Citizens-X-banker)

Jeff (soon to be Citizens-X-banker) — Wed, 04 Feb 2009 22:58:00 +0000

Like Julia, I have been with Citizens for over a year – and although my initial experiences were favourable, they have quickly diminished.

Julia’s report looks like an inside job.

And I have learned the Global Chequing Account is certainly not free…shop around for foreign exchange before you leave or you will be stuck paying Citizens higher FX rates.

http://www.highinterestsavings.ca/forum/citizens-bank/duped-citizens-bank-global-chequing-accountis-not-free

By: nancy (aka citizensbanker)

nancy (aka citizensbanker) — Fri, 22 Aug 2008 18:05:12 +0000

@craig hello there! If you happen to review these comments, an fyi that this fall we’ll have a branch opened in Toronto. Meantime, we have a few staff people there to help open accounts “in the field” so to speak – Robin in particular would be happy to meet up with you. If you like, e-mail me at nancy underscore zimmerman at citizens bank dot canada (abbreviated).

By: Peter

Peter — Fri, 11 Jul 2008 15:33:24 +0000

Thankfully the American Citizens Bank has nothing to do with the Canadian Citizens Bank.

By: brian

brian — Fri, 11 Jul 2008 01:12:11 +0000

Is citizensbank.ca associated with citizensbank.com. I have been looking on the net and the comments about citizensbank is NOT good. just wondering.

By: Peter

Peter — Wed, 25 Jun 2008 15:38:55 +0000

Last week I sent a message to Member Services to have my automatic line of credit removed. Today, I am happy to report that it has been removed! No more misleading account balances!

By: Leah Tse

Leah Tse — Sat, 14 Jun 2008 09:11:49 +0000

I also hold an ultimate savings account at Citizen’s and I love it. Not only are the rates great, but their customer service is my selling point. I definitely have more positive experiences phoning than negative, which is more than I can say about all my other banks. I have tried many online banks as well as regular banks and credit unions and I have been most satisfied with Citizen’s.

I would also like to add that I like the security feature that Julia was discussing above that she didn’t like.

By: Craig

Craig — Wed, 11 Jun 2008 19:15:21 +0000

Good job Julia.

I once considered opening a savings account at Citizens, but being a resident of Southern Ontario, the idea of having to hop on a plane to resolve any issues that couldn’t be resolved over the phone didn’t seem particularly appealing. Still, I may reconsider my position in light of your review.

The irritating login procedure you described is also in-place at ING Direct, and it looks like HSBC and others will be joining soon. I suspect this has more to do with the banks trying to fend off lawsuits than anything else.