Starting an account with ICICI Bank Part 2

Part 1 | Part 2 | Part 3 | Part 4 | Part 5

Last week, I completed the application form for an ICICI HiSAVE Savings account.

8 days later, I received an e-mail from ICICI:

Welcome to ICICI Bank Canada. Your Personal Savings Account CAD has been successfully opened. Please send us a personal cheque for any amount with your name pre-printed on it to activate your account. The cheque should be drawn on a Canadian Financial Institution and made payable to yourself. Kindly mail the cheque to:

ICICI Bank Canada
P.O. Box 58
Toronto, ON
M5X 1B1

Upon receipt and clearing of the cheque, we will send your Internet Banking User ID. Your Internet Banking Password would be sent to you separately. If you have any questions, please call us toll-free at 1-888-ICICI-CA (1-888-424-2422).

I already mailed the cheque immediately after completing the online application, so I guess this e-mail is a bit late? The wait continues…

Part 1 | Part 2 | Part 3 | Part 4 | Part 5


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Starting an account with ICICI Bank Part 1

Part 1 | Part 2 | Part 3 | Part 4 | Part 5

ICICI Bank in Canada is a CDIC-insured online bank in the Canadian high-interest savings account market. It has six branches in Canada. Most relevant for me are the branches in Surrey and Vancouver.

ICICI seems like a rather mysterious bank, and a quick search on RedFlagDeals.com yields some mixed reviews about its customer service (but as I’ll discuss shortly, ICICI isn’t after the “service and features” niche in the high interest savings account market). It certainly doesn’t give me the same warm fuzzy feeling as the account I have with ING Direct. But hey, I’ll be a guinea pig and sign up with ICICI and document the entire experience.

Why I considered ICICI

Quite simply, its HiSAVE account currently (July 2007) has the highest rate at 4.5%. HSBC Direct is offering a 5.0% promotional rate, but that only lasts until October, and then the rate reverts back to a “regular rate” (which was 3.5% before the promotion started). The other banks hover around 3.5% to 4.1%. To be honest, the 0.4% doesn’t make that big of a difference if you already have another account at 4.1%; however, if you’re looking to open a new account, why not go for the one with the highest rate?

ING Direct vs ICICI

I lump ING Direct and ICICI Bank in the same category. I consider this to be the “dump money like a term deposit and then transfer money back to another bank when you need it” category.

With other banks such as Citizens Bank and PC Financial (see my reviews on CB and PCF for full details), you can do things like pay bills online, and pair a high-interest savings account with a more chequing-like account to get free cheques, Interac capability and more. Therefore, the other banks are well-suited for almost completely replacing the need for a traditional bricks and mortar bank. With ING Direct and ICICI, this is not possible (ICICI does have a chequing account, but the fees prevent it from being comparable to the other banks), and you are very dependent on having an account with a more fully-featured bank in order to do anything with your money.

At both ING and ICICI, you can withdraw money for free from their (very few) ABMs. However, I work very close to the ING Direct branch in Vancouver and have never used its ABM, simply because I use my Citizens Bank account for my regular transactions.

With the ING Direct Investment Savings account’s rate a full 1.0% below that of ICICI’s HiSAVE account, ICICI is certainly worth a look for me.

ING Direct does have two feature advantages over ICICI:

  • ING Direct will pay any service fees for ABM money withdrawal at other machines, up to 4 times per month
    -Again, because my Citizens Bank account has all the features I need, I never use my ING Direct card. Whenever I need money from ING Direct, I simply withdraw it electronically to a linked account at another bank.
     
  • ING Direct sends a fun quarterly newsletter with facts about its products and the odd cultural fact about the Netherlands.
    Overall, ING Direct is a lot better at marketing. But perhaps they cannot offer a better rate because they invest so heavily in PR.

The application

ICICI Bank currently has a referral promotion where if you are referred by someone and open an account with an initial deposit of $100 or more, both you and the person who referred you will get $20. I quickly sourced a referral on the RedFlagDeals.com forums and received a referral e-mail in my inbox a few minutes later.

I have now filled out the online application form on the night of Sunday, July 22nd, 2007. It asked me for basic information such as contact info and Social Insurance Number. One thing I noticed is that the sign-up form was not encrypted (no https:).

To activate my account, the instructions state:

“Simply send us an initial deposit for your new account in the form of a personal cheque, with your name pre-printed, from any Canadian Financial Institution. Make the cheque payable to yourself in the amount of your initial deposit. Please write the ICICI Bank Canada Temporary Reference number in the memo field of your deposit cheque.”

“Your new ICICI Bank Canada HiSAVE Savings Account will be activated once your cheque towards initial deposit is cleared. You will receive a welcome letter in the mail which will contain your 10-digit Internet banking user ID and in a separate mailing you will receive you internet banking password.”

I will mail the cheque tomorrow morning.

Part 1 | Part 2 | Part 3 | Part 4 | Part 5


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ING Direct — review by Peter

Note: this review originated on my blog reviewing Citizens Bank, ING Direct, and PC Financial together.

Website: http://www.ingdirect.ca
Account of note: Investment Savings Account, 3.65% as of January 27th, 2008

Catchy ads and fun newsletters call attention to what is actually a rather limited account. You must rely on linking this account to another bank (once you do this, you can transfer money between banks for free), as there are only 7 ATMs in Canada where you won’t be charged fees to withdraw money directly from ING Direct. This might actually encourage you to save your money…

What ING Direct has going for it is the simplest online interface I have ever seen. Online banking beginners will enjoy the flat learning curve:

Simple, easy-to-use interface

Key Details
-no minimum balance required
-no cheques available, no online bill payment system
-very accessible customer service by phone

Interesting Facts:
-Get a $13 sign-up bonus by registering at http://www.ingdirect.ca/en/ISAfriends/ before the end of the 2008. I’d post mine publicly, but that might defeat the unbiased approach I’m going for…
-You can choose to stop receiving paper statements from ING Direct (to be environmentally friendly).

Bottom line:
I have accounts at Citizens Bank, ING Direct, and PC Financial and here’s my conclusion:

Use ING Direct for the easy-to-use interface.
Use Citizens Bank for the most powerful, flexible account with the best feature-to-rate ratio.
Use PC Financial for the highest rate if you have more than $1,000.


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Citizens Bank — review by Peter

Last updated August 18, 2007

Note: this review originated on my blog reviewing Citizens Bank, ING Direct, and PC Financial together.

Website: http://www.citizensbank.ca
Accounts of note: Ultimate Savings Account, 4.00%; Investment Savings Account, 2.4% as of January 27th, 2008

Citizens Bank is actually a Vancity company, and is my favourite bank. You get free cheques on the Investment Savings Account, and can transfer funds between that account and the Ultimate Savings Account instantly (instantly as in… as soon as you click the button!).

Instant transfer between your two Citizens Bank accounts

Therefore, keep as much money as you can in the Ultimate Savings Account and transfer it to the Investment Savings Account whenever you need it (this transfer happens instantly).

Regarding ATMs, Citizens Bank is on the Exchange network, which HSBC and all of the BC credit unions are a part of. Did somebody say coverage?

Key Details
-no minimum balance required
-pair the Ultimate Savings Account and Investment Savings account for a powerful combo
-free cheques, free bill payments

Paying your bills online has never been easier

-four free debits from ATMs on the Exchange network, which should be plenty if you use your credit card as much as possible…

Interesting Facts:
-Ultimate Savings Account’s interest rate was unofficially pegged at 0.05% higher than that of ING Direct’s, but in late 2007, Citizen’s Bank’s rate has been consistently even higher.
-If you’re familiar with credit union online interfaces such as Vancity’s and Envision’s, you’ll feel right at home.
-Call their customer service line (available 24/7) and get some of the same representatives that handle Vancity’s customer service. They’re not supposed to reveal this fact, but some of them will admit it…
-Transfers between two of your own Citizens Bank accounts occurs instantly, unlike at PC Financial.
-You can transfer money instantly to any Citizens Bank account online. Internal transfers can be done at other banks, but often you have to wait a few business days or do the transfer over the phone.
-You can choose to stop receiving paper statements from Citizens Bank (to be environmentally friendly).

Bottom line:
I have accounts at Citizens Bank, ING Direct, and PC Financial and here’s my conclusion:

Use Citizens Bank for the most powerful, flexible account with the best feature-to-rate ratio.
Use ING Direct for the easy-to-use interface.
Use PC Financial for the highest rate if you have more than $1,000.


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